Complaints information

We aim to exceed levels of expectation in all aspects of our service, whether by a practising barrister or a member of staff.

However, if this is not the case and you are unhappy with any aspect of our service, we would encourage you to let us know as soon as possible.

Our complaints policy and procedure is available here.

This document also contains information about any right you may have to complain to the Legal Ombudsman (LeO) about a legal service provider who acted for you. This is the independent body which can help you if you have complained to Chambers about one of our barristers and you are not happy with our response. We also explain how to complain to the LeO and any time limits that may apply.

More information about the LeO is available on their website here

This includes LeO decision data that sets out the names of legal service providers which received an ombudsman’s decision in the previous 12 months, and whether LeO required the provider to give the consumer a remedy.

Alternatively, you can contact LeO at:

PO Box 6806, Wolverhampton WV1 9WJ
enquiries@legalombudsman.org.uk
0300 555 0333

The Bar Standards Board investigates concerns of professional misconduct or professional disciplinary issues.

The Bar Standards Board may be contacted using the process explained here or by contacting them using the address below:-

Complaints Department
Bar Standards Board
289-293 High Holborn
London WC1V 7HZ
DX: 240 LDE
020 7611 1444